Delivery & Returns
Deliveries conditions
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We dispatch orders as soon as possible using competitive transport rates. We choose delivery charges that combine shipping security with reasonable cost.
We ship small orders by tracked courier and, for higher value orders, by tracked parcel or recorded delivery on request through Bpost, which provides fully traceable services from the moment the carrier picks up the order.
For overseas orders, we ship via Bpost, DHL, UPS or DPD depending on the destination. Once the order has been dispatched, you will receive an e-mail from the carrier with the tracking number. Please note that customs fees, duties and taxes are the responsibility of the customer for all orders.
We aim to dispatch within 2 working days of receipt of order if the product is in stock. For specialised, bespoke or time-sensitive products, we aim to dispatch the order as indicated on the relevant product pages.
After dispatch, delivery is normally made within 2-3 days in Belgium and 5 to 7 days for the rest of the world.
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Shipping costs
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Our shipping costs are depending of the destination and mass.
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Belgium - from 8€
FR, L, DE, NL - from 18€
Other - from 40€
Returns politic
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If you would like an exchange, for example because a size or colour has not been ordered correctly, we will charge you 5 euros to arrange the exchange. Payment must be made before the replacement item is dispatched. For European and international orders, charges vary according to the current cost of delivery in the country concerned. For an accurate price, please contact us before returning your item.
Sealed items with broken seals or items with destroyed packaging cannot be exchanged or refunded.
When returning items to us, we advise you to use tracked mail or a guaranteed delivery service. All refunds will be made as quickly as possible. At the latest, we will refund you within 30 days of the date we receive your cancellation. In the event of an incorrect order and undisclosed reasons for return, the customer will be liable for the cost of return.